Course curriculum

    1. 8.1 Problem Solving

    2. 8.2 The Deming PDCA Cycle

    1. 8.3 The 7 Step Problem Solving Approach

    2. 8.4 Root Cause Analysis

    3. 8.5 How to Use the 5 Why's

    4. 8.6 Group Problem Solving

    1. 8.7 The Science of Kindness

    2. 8.8 How You Treat People Is Who You Are

    3. 8.9 Why Kindness Is Key In Leadership

    4. 8.10 The Scientific Power of Kindness: Simon Sinek

    1. 8.11 Module Test

    2. 8.12 New Tricks for an Old Dog

    3. 8.13 Acts of Kindness

    4. 8.14 Your Feedback on This Module

    1. 8.15 [Optional] Loss of the Space Shuttle Challenger - A Root Cause Analysis Case Study

About this course

  • 15 lessons
  • 0.5 hours of video content